How to Improve Your Business English Telephone Skills 1. Have a plan Before you make your call, prepare a plan of what you’re going to say. Write down the main points and the sequence (order) for addressing them. Think about the expressions and phrases you’ll use. Think about some possible responses you might get from the person you’re calling and how you’ll respond to them. Focus on the call A busy office where there’s a lot of activity going on may not be the best place for you to focus on your phone call. Look for a quieter place with fewer distractions where you’ll be able to, process what you’re hearing and structure your responses.

• Funny Phrases For Telephone
• Funny Phrases For Telephone

Phrases like 'Speaking!' (when someone asks for you), or 'Hold on please' (to ask someone to wait) help you to communicate your message in a few words. These phrases are very common, and you will hear them a lot on the phone. There are two reasons to use 'please'. Firstly, it's polite to say 'please. “The telephone was not his favorite object, and more than once he had considered getting rid of his. What he disliked most of all was its tyranny. Not only did it have the power to interrupt him against his will, but inevitably he would give in to its command.”. Rumors is a version of the telephone game where players deliberately change one or two words of the phrase. Rumors is also known as Gossip. Examples to Help with the Telephone Game. Telephone game examples of words, phrases, and sentences help a facilitator provide a suitable starting point for the game.

Speak clearly It’s okay if your sentences aren’t all grammatically correct, or if you can’t think of the best word to describe something. The important thing is to so that the other person can take what you’re saying and make sense of it. Learn from your mistakes After the phone call, think about the things you could have done better. Maybe you could have used a better word here or the correct tense there?

It’s okay to make mistakes. As long as you realize your mistakes, you’ll be able to fix them and continue improving! With these tips in mind, let’s move on to 25 phrases and expressions you can use to handle slightly more complex business situations.

—then come back! 25 Powerful English Phrases for Handling Everyday Business Telephone Conversations Answering the call Answering the phone seems like a very easy task. However, it’s different from answering calls from your friends. You’ll want to say something that’s polite and that gives your caller some information. Hello, you’ve reached company name. This is your name speaking. How may I help you?

This is the best standard introduction to a phone call, and it works in almost all situations. Redirecting calls If you receive a phone call from someone with a question or request that you’re unable to answer or help with, simply redirect (transfer) the call to the right person by saying the following. Let me transfer you to name’s extension.

If you know the extension number of the person in your office who can help the caller, you may offer to transfer the call to that person’s telephone extension. Each person or department in the office usually has an internal phone line that’s referred to as an extension.

Would you like me to put you through to name? You may use the phrasal verb put through instead of the word transfer. Put through is a separable phrasal verb that you can use with a pronoun, as in put you through. Phrasing this expression as a question and using the modal verb would will give it a softer tone. Following up with information In situations where you may not have the information the caller is asking for, you may offer to check on the information and follow up with them (call them back) later.

I don’t have that information right now. Can I call you right back? Calling someone right back means within a short period of time, usually within an hour. If you’re likely going to take a longer time to call them back, you could say: Can I call you back + expected time? For example: Can I call you back this afternoon/tomorrow? I’ll need to find out if we can do that.

Let me call you back. The expression let me has a positive tone and shows you’ll take charge of looking up the information and calling back fairly quickly. I’m not sure if we can do that, but let me check. Could you please hold? The word hold means to hold the line and not hang up. You could also say: Could you please hold on?

Using a question form with the modal verb could gives this a softer tone. Thanking the caller When you get back to the call after you’ve kept the caller on hold you could say: 7. Thank you for holding. Just a simple “thank you” for keeping the caller waiting goes a long way in showing your politeness. I’m sorry to keep you waiting. If you’ve kept the caller on hold for a while, a simple apology adds a courteous touch.

Getting back to the caller When following up with your caller about something you discussed earlier, you may say: 9. I’m calling to follow up on topic.

If some time has passed, you could also add some background information to refresh the memory of the caller about their earlier call. You could say something like: I’m calling to follow up on your question about shipping. I believe you wanted to know if you can place your order here and have the items shipped to Mongolia.

I’ve checked, and the good news is yes, we can ship your order directly to Mongolia. 10. Hello, this is your name from company name. I’m returning your call about topic. In this situation, you missed the call while you were away, and you’re now returning that call.

You may also include a simple apology and a brief background of the information the caller might have left for you earlier. I’m returning your call about international shipping. I’m sorry I missed your call earlier. How can I help you?

Sending and receiving information about deliveries In business, you often have to deal with deliveries of products, documents, etc. When there are delays in deliveries, people and companies are concerned and would usually call to find out what happened. The item should be on its way to you now. The modal verb should indicates that you’re not very sure, but you expect that the item has been shipped and is now on the way to the caller. We shipped out the item last week.

Let me check. Here you’re saying that you’re sure the item has been shipped but you’ll track the shipment to see where it is now. The item should have arrived already, unless there has been a delay. The modal verb should indicates you expect the item should have arrived.

The word unless is used in circumstances (cases) where something might have happened to cause the delay. You could say something like this: The shipment should have arrived unless there has been a delay due to the flood. Dealing with bad connections Bad connections aren’t uncommon, especially on international phone calls. You can either ask the caller to repeat themselves or offer to call them back later. You could say: 14. I’m sorry, I can’t hear you. Could you repeat that please?

You can use this line if the caller is speaking quietly, if your office is too noisy, or if it’s just difficult to understand them. The reason isn’t always a bad connection, but it’s noted that you can’t hear them well. The line is quite bad. Could you please say that again?

This phrase mentions the “line,” which is the phone line or connection. Can I call you right back?

We mentioned this phrase before, but now you’ll know it’s useful in many different situations. This means you would like to end the call and try again. You’re going to hang up and call the person back in a few minutes. Giving negative information If you receive a call asking for a coworker who’s away for a period of time, you could say: 17.

I’m afraid name is away from the office and won’t be back until next week. You may include some additional information about when they’re expected back in the office. I’m sorry, name is in a meeting/out of town right now. You may offer some information about where your coworker might be.

19. I’m sorry, there’s nobody here by that name. This is what you can say to a caller who asks for someone who doesn’t work in your office.

20. I’m sorry, you’ve got the wrong number. This one is simple. You say this when the caller has called your office’s phone number by mistake. Clarifying information 21. Could you please clarify what you mean? In situations where you’re not sure what the caller means, simply ask them to explain themselves.

You may also expand on this by saying: Could you please clarify what you mean when you say your headphones cannot be plugged in to your phone? I’m not sure I understand. Did you mean? A good way to ask for clarification is to summarize (shorten) what you think the caller said. The caller can then either agree or clarify further, if necessary. I’m not sure I understand. Did you mean that you’d like us to exchange the item you purchased with our latest design at no cost?

Ending the call 23. I will follow up with the requested information soon. If the caller requested information from you, but you couldn’t get the information during the call, you can say this phrase at the end of the conversation. This lets the caller know that you’ll look for the information and call them back soon.

I will keep you updated on our progress. If you’ll need to do something to assist the caller, you can say this to let them know you’re going to work on the issue. You’ll need to contact them again by phone or email to let them know about your progress.

Thank you, have a nice day! If the phone call is ending and you have resolved everything with the caller, then you can use this simple ending. And there you have it, 25 telephone expressions you can start using right away for different business situations. Remember to practice using them every chance you get. With these skills, you’ll soon gain confidence in any kind of telephone situation.

The phone’s ringing—go answer it!

“ I had made up my mind to find that for which I was searching even if it required the remainder of my life. After innumerable failures I finally uncovered the principle for which I was searching, and I was astounded at its simplicity. I was still more astounded to discover the principle I had revealed not only beneficial in the construction of a mechanical hearing aid but it served as well as means of sending the sound of the voice over a wire.

Another discovery which came out of my investigation was the fact that when a man gives his order to produce a definite result and stands by that order it seems to have the effect of giving him what might be termed a second sight which enables him to see right through ordinary problems. What this power is I cannot say; all I know is that it exists and it becomes available only when a man is in that state of mind in which he knows exactly what he wants and is fully determined not to quit until he finds it.” ― Alexander Graham Bell.

“Amanda, you finally decided to answer the phone,” her mom exclaimed after picking up at the first ring. “Where’ve you been, what’ve you been up to?” “Mom, do you remember when I was a kid, I had a friend, he was a Personification of the Sydney Tar Ponds, sort of my imaginary friend?” Mandy asked. “No, what in the name of god are you on about?” her mom sighed in exasperation. Only I could see him, but he was real and he was my best friend when I was eighteen?” Mandy insisted. “No, I don't remember Alecto Sydney Steele at all,” said her mom all too quickly.” ― Rebecca McNutt. “It may sound ridiculous to say that and his successors were the fathers of modern commercial architecture—of the skyscraper.

But wait a minute. Take the Singer Building, the Flatiron Building, the Broad Exchange, the Trinity, or any of the giant office buildings. How many messages do you suppose go in and out of those buildings every day? Suppose there was no telephone and every message had to be carried by a personal messenger?

How much room do you think the necessary elevators would leave for offices? Such structures would be an economic impossibility.” ― John J. “Every day it’s something worse being predicted. Mearth says that sooner or later copyright on books will be all in the past because they’ll all be available electronically. She says that electric cars will replace gasoline-powered cars. She says that something called drones will be used to watch the entire country, she talks a lot about something called nanotechnology, and 3-dimensional printing and cellular phones being implanted into peoples’ minds and all available careers being replaced by robots and human cloning and overpopulation and film becoming obsolete, cellular phones making regular telephones obsolete and LED lighting replacing everything and eventually she says that the planet will collapse and become an apathetic wreck,” Alecto replied rapidly, his run-on sentence sounding sinister and dangerous.

“Mearth says that eventually people will be able to see inside the minds of everyone.” ― Rebecca McNutt. “Lakini kabla Rais hajaendelea kuongea, na ‘John Murphy wa Kolonia Santita’, Mogens aliruka na kumnyang’anya simu. “Ambilikile,” Mogens aliita, akiangalia saa. “Brodersen,” Sauti ya upande wa pili ilijibu, baada ya sekunde kumi. “60111906,” Mogens alisema, baada ya sekunde kumi. “57121906,” Sauti ya upande wa pili ikajibu, baada ya sekunde kumi. “Jumapili,” Mogens aliendelea, baada ya sekunde kumi.

“Ijumaa,” Sauti ya upande wa pili ikajibu, baada ya sekunde kumi. John Murphy wa Kolonia Santita aliposema ‘Ijumaa’, Mogens aliunda kicheko na kurusha mkono katika matundu ya kuongelea ya simu.” ― Enock Maregesi. “Mpelelezi wa Tume ya Dunia kutoka Israeli Daniel Yehuda Ben-Asher Ebenezer, Mhebrania aliyeishi Givat Ram, Jerusalem, na mke wake mrembo Hadara na mtoto wake mzuri Navah Ebenezer, alikuwa Ukanda wa Gaza siku alipopigiwa simu na Kiongozi wa Kanda ya Asia-Australia ya Tume ya Dunia U Nanda – kutoka Copenhagen kuhusiana na wito wa haraka wa kuonana na Rais wa Tume ya Dunia. Yehuda aliondoka usiku kwenda Yangon, Myama, ambapo alionana na U Nanda na kupewa maelekezo yote ya kikazi aliyotakiwa kuyafuata. Mbali na maelekezo yote ya kikazi aliyotakiwa kuyafuata, Nanda alimkabidhi Yehuda kachero wa Kolonia Santita Mandi Dickson Santana (bila kujua kama Mandi ni kachero wa Kolonia Santita) ili amsindikize mpaka stendi ya mabasi ya Maubin, nje ya Yangon. Baada ya hapo Yehuda alisafiri mpaka Copenhagen ambapo yeye na wenzake walikabidhiwa Operation Devil Cross, ya kung’oa mizizi ya Kolonia Santita duniani kote. Yehuda alifanya kosa kubwa kuonana na kachero wa Kolonia Santita Mandi Santana!

Kwa sababu hiyo, sauti na picha ya Yehuda vilichukuliwa, watu wengi walikufa katika miji ya Copenhagen na Mexico City.” ― Enock Maregesi. “Kamishna karibu,' alisema Nafi huku akisimama na kutupa gazeti mezani na kuchukua karatasi ya faksi, iliyotumwa. Kuna nini ' 'Kamishna, imekuja faksi kutoka Oslo kama nilivyokueleza – katika simu. Inakutaka haraka, kesho, lazima kesho, kuwahi kikao Alhamisi mjini Copenhagen,' alisema Nafi huku akimpa kamishna karatasi ya faksi. 'Mjini Copenhagen!'

Alisema kamishna kwa kutoamini. 'Ndiyo, kamishna Sidhani kama kuna jambo la hatari lakini.' 'Nafi, nini kimetokea!' 'Kamishna sijui.

Kwa kweli sijui. Ilipofika, hii faksi, kitu cha kwanza niliongea na watu wa WIS kupata uthibitisho wao. Huenda ni mauaji ya jana ya Meksiko. Hii ni siri kubwa ya tume kamishna, na ndiyo maana Oslo wakaingilia kati.' Kila mtu ameyasikia mauaji ya Meksiko. Kinachonishangaza ni kwamba, jana niliongea na makamu kuhusu mabadiliko ya katiba ya WODEA.

Hakunambia chochote kuhusu mkutano wa kesho!' 'Kamishna, nakusihi kuwa makini.

Dalili zinaonyesha hali si nzuri hata kidogo. Hawa ni wadhalimu tu wa madawa ya kulevya.' Alijibu kamishna kwa jeuri na hasira.

Halafu akaendelea, 'Kuna cha ziada?' 'Ijumaa, kama tulivyoongea wiki iliyopita, nasafiri kwenda Afrika Kusini.'

'Kikao kinafanyika Alhamisi, Nafi, huwezi kusafiri Ijumaa ' 'Binti yangu atafukuzwa shule, kam ' 'Nafi, ongea na chuo wambie umepata dharura utaondoka Jumatatu; utawaona Jumanne Fuata maadili ya kazi tafadhali. Safari yako si muhimu hivyo kulinganisha na tume!' Niwie radhi, nimekuelewa, samahani sana.

Samahani sana.” ― Enock Maregesi. “She is shocked by the rows of thick Plexiglas windows, each equipped with a telephone, each with a prisoner on one side and an outsider on the other. There is a teenage girl chatting with a prisoner who is presumably her father. There’s a married couple talking to their daughter. There’s a woman with a baby in her arms, sobbing into her phone as she begs her husband not to plead guilty for his crimes.

Jail is terrifying to Geraldine, not only because it’s a house of criminals but also because it’s a cold slap in the face, a reminder of where she will eventually end up. “You’ve got to stay with me the whole time, Callo! I’m serious, you CANNOT leave me here.” “I’ll never,” Callo vows, but he’s eyeing her strangely. “Just remember which side of the glass you’re on right now, Geraldine.” ― Rebecca McNutt. “Athletes train 15 years for 15 seconds of performance. Ask them if they got lucky.

Funny Phrases For Telephone

Ask an athlete how he feels after a good workout. He will tell you that he feels spent. If he doesn't feel that way, it means he hasn't worked out to his maximum ability.

Losers think life is unfair. They think only of their bad breaks. They don't consider that the person who is prepared and playing well still got the same bad breaks but overcame them. That is the difference. His threshold for tolerating pain becomes higher because in the end he is not training so much for the game but for his character. Alexander Graham Bell was desperately trying to invent a hearing aid for his partially deaf wife. He failed at inventing a hearing aid but in the process discovered the principles of the telephone.

Funny Phrases For Telephone

You wouldn't call someone like that lucky, would you?Good luck is when opportunity meets preparation. Without effort and preparation, lucky coincidences don't happen.” ― Shiv Khera.